Privacy Policy

Introduction

At Sabahoo, we respect your privacy and are committed to protecting your personal data in compliance with the laws and regulations of the Kingdom of Saudi Arabia. This Privacy Policy outlines how we collect, use, and share your personal information when you engage with our platform, products, and services. This policy forms a part of our Terms and Conditions, and by accessing our services, you agree to the terms outlined herein. Please review this policy periodically, as it is subject to change without notice.
  1. Collection of Personal Information :-

    We collect personal information necessary for processing transactions and delivering our services, including but not limited to:

    • Name
    • Contact details (email address and phone number)
    • Payment information
    • Delivery address

    We may collect additional information when required to enhance our customer service. However, no personal data is collected without your explicit consent, except where required by law. Your information will only be used for the purposes of fulfilling orders and providing updates about your transactions.

  2. Use and Disclosure of Personal Information :-
    Your personal information is strictly used for the purposes of:
    • Processing and delivering your orders
    • Providing customer service
    • Communicating order and shipment updates
    • Offering promotions and new product updates, with your consent

    Sabahoo does not share your personal data with any third parties, except when legally required by competent authorities or for the fulfillment of your order (e.g., providing your address to shipping companies). You are responsible for ensuring that the information you provide is accurate. Any fraudulent or misleading information may result in legal consequences under applicable laws.

  3. Data Retention and Security :-
    We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse, in line with Saudi Arabia’s data protection regulations. Personal data will only be retained as long as necessary to fulfill the purposes stated above or as required by law.

  4. Communications and Marketing :-
    With your permission, Sabahoo may occasionally send you communications about new products, special offers, and promotions. You have the right to opt-out of receiving these communications at any time by following the instructions provided in the message.

  5. Terms of Sale and Pricing:-
    By using our services, you agree to the Terms of Sale outlined on our platform. All products, pricing, and terms are subject to change at any time without notice. Sabahoo holds the right to modify, discontinue, or amend product listings at its sole discretion. We are not responsible for any claims arising from misunderstanding the Terms of Sale.

  6. Order Acceptance and Cancellation :-
    Once you place an order with Sabahoo, it is subject to acceptance by us. An order is only confirmed once you receive a shipping confirmation email. Sabahoo reserves the right to cancel any order before dispatch, including those with pricing errors or any suspicious activities flagged as fraudulent.

  7. Cancellation of Orders by the Customer:-
    Orders that are customized or already processed for dispatch cannot be canceled. In cases where you mistakenly place duplicate orders, you must inform us immediately to receive a refund, provided the order has not been processed for shipment.

  8. Fraudulent Activities:-
    To ensure secure transactions, Sabahoo monitors all transactions for fraudulent activities. In the case of suspicious orders, we reserve the right to cancel such orders without liability. This includes orders made with promotional or gift vouchers.

  9. Legal Compliance:-Sabahoo complies with all applicable laws of the Kingdom of Saudi Arabia concerning data privacy and protection. We are obligated to disclose your personal data if required by law or legal processes from the relevant Saudi authorities.

  10. Amendments to the Privacy Policy:-
    We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Continued use of our services after such amendments signifies your agreement to the revised terms.

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